Latest Post and Insights
Stay updated with the latest trends and insights in AI and call center technology on the CallShift.ai blog. Explore expert articles, industry news, and best practices to enhance your call center operations and customer experience.
Call Extensions in Google Ads Ads can boost CTR and conversions, but not all campaigns benefit equally. Discover a simple framework for using Call Extensions effectively and learn how CallShift AI can maximize your call strategy.
Découvrez comment Bonnie&Car, une plateforme française de vente de voitures d'occasion, a éliminé 55 % d'appels manqués et augmenté ses revenus de 15 % grâce à CallShift.ai. Avec un agent vocal IA, Bonnie&Car a qualifié automatiquement 50 % des appels, étendu ses heures d'ouverture de 50 % et éliminé les coûts liés au surstaffing, tout en maintenant une satisfaction client élevée avec une note moyenne de 4/5.
Bonnie&Car, a leading online car sales platform, saw 55% of their inbound calls go unanswered, leading to missed opportunities and reduced customer satisfaction. After adopting CallShift.ai’s AI-powered voice agent, Bonnie&Car eliminated missed calls, extended business hours by 50%, qualified 50% of calls automatically, and increased revenue by 15%. Discover how CallShift.ai can help you improve your call management today.
![](https://cdn.prod.website-files.com/663a25c68dacac2aa97a88b0/664778aabab562c36ba9ca43_Visual%20Changements%20legislatifs%20sur%20les%20appels%20sortants%20bases%20sur%20l%27IA%20USA%20vs%20EU%20sd-1.png)
Ideas
État des lieux sur les changements législatifs sur les appels sortants basés sur l'IA : États-Unis vs Union Européenne
Découvrez comment les États-Unis et l'Union Européenne régulent les appels sortants basés sur l'IA. Cet article compare les législations récentes, les exigences de consentement et les approches réglementaires de chaque région face aux risques de la technologie IA.
Voice communication is integral to human interaction, making it a powerful tool for customer service. Despite the rise of digital channels, voice remains essential for connecting with customers. Discover in this article how CallShift.ai enhances voice communication in call centers, aiming to boost customer satisfaction and operational efficiency.
Customer support centers continually strive to enhance their service efficiency and customer satisfaction. One critical metric that can significantly impact these objectives is the repeat call rate. Explore industry benchmarks along with actionable strategies to improve it.