How CallShift.ai Helped Bonnie&Car Improve Inbound Call Efficiency and Increase Revenue by 15%
In today's fast-paced world, missing calls is not just a lost opportunity—it's potentially lost revenue. Every call counts, and businesses are continuously looking for ways to maximize customer satisfaction while optimizing operational costs. Bonnie&Car, a French online platform for used car sales, found themselves in such a dilemma. With over 55% of their inbound calls going unanswered due to staffing constraints, they had to choose between hiring additional personnel or finding a scalable tech solution. Enter CallShift.ai—the AI-powered solution that ensures you Answer Every Call without Extra Staff.
You can listen to a conversation about this case study here:
The Challenge: Missed Calls and Lost Opportunities
For Bonnie&Car, managing inbound calls was a significant challenge. With limited human resources, over 55% of incoming calls were going unanswered, resulting in missed business opportunities and decreased customer satisfaction. Hiring additional staff or outsourcing was one option, but it was expensive and difficult to scale. The alternative was to adopt a smarter approach: implementing a voice AI solution that could handle overflow, qualify customers, and schedule meetings seamlessly.
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The Project: Boosting Call Reply Rates with AI Support
Bonnie&Car's project aimed to drastically improve their inbound call reply rates. They needed a solution that could:
- Handle overflow calls when human agents were unavailable.
- Automatically qualify callers and suggest bookings for follow-up appointments.
- Integrate smoothly into their existing workflow and calendars without causing disruptions.
This is where CallShift.ai came in. The platform's AI-powered virtual voice agents could manage incoming calls, ask qualifying questions, and schedule appointments in Bonnie&Car's Google Calendar.
This smart integration allowed Bonnie&Car to handle calls efficiently without the need for additional staff.
The Solution: Load Management with CallShift.ai
CallShift.ai provided Bonnie&Car with a load management voice AI agent that was fully integrated with their existing systems. The process was simple yet powerful:
- AI Agent Handles Overflow: When no human agent was available, incoming calls were automatically transferred to CallShift.ai’s virtual agent. The AI would qualify the caller based on preset questions and suggest a meeting time.
- Calendar Integration: Once the AI agent qualified the caller, it would offer to book a meeting in Bonnie&Car's Google Calendar. The AI then sent confirmation emails and SMS to both the caller and the agent.
- Real-Time Response: The AI worked in real time, ensuring that no call was missed, even during peak hours.
The results were immediate and impressive.
The Results: Zero Missed Calls and a 15% Revenue Increase
After integrating CallShift.ai, Bonnie&Car saw dramatic improvements in their call management process:
- Missed calls dropped to 0%: With AI agents handling overflow, every call was answered—no more missed opportunities.
- Business hours extended by 50%: The virtual agents could operate beyond traditional working hours, offering Bonnie&Car extended availability without additional staff.
- 50% of callers qualified automatically: CallShift.ai’s AI agent qualified 50% of the calls without needing human intervention.
- No additional staffing required: Bonnie&Car saved significantly by not having to hire new employees to handle the call overload.
- Revenue increased by 15%: The combination of zero missed calls, more qualified leads, and extended business hours contributed to a 15% revenue boost.
Moreover, CallShift.ai helped Bonnie&Car manage up to 95% of their inbound call load during peak times, particularly at the beginning of the week when call volumes were highest.
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To make sure Bonnie&Car's end customers where enjoying facing AI conversation we did a survey, and the results was very convincing of 4/5 average rating on more than 300 calls.
Customer Testimonials: Higher Quality Conversations, More Sales
The true test of success for any solution is customer satisfaction. Bonnie&Car saw a notable difference in the quality of interactions and the overall efficiency of their operations. Two key testimonials underscore the value that CallShift.ai provided:
1. Enhanced Call Quality:
"The quality of the discussion during scheduled calls is really impressive compared to unscheduled calls.", Kevin Belford, Team Lead Customer Success
2. Increased Efficiency and Sales:
"CallShift.ai had a significant impact on the efficiency of our customer relations, which naturally reflected in the number of sales.", Jean-Charles ROY, CEO of Bonnie&Car
These testimonials highlight how Bonnie&Car was able to focus on more meaningful and productive conversations, leading to better customer relations and, ultimately, more sales.
Why CallShift.ai?
CallShift.ai isn't just about answering calls—it's about transforming your inbound call strategy. By using AI-powered voice agents and intelligent IVR technology, businesses can:
- Eliminate missed calls: Every call gets answered, no matter the time or day.
- Boost efficiency: AI agents qualify calls, schedule meetings, and reduce the need for additional staff.
- Enhance customer satisfaction: With real-time responses and seamless integration with calendar systems, customers receive immediate attention.
- Cut operational costs: No need for overstaffing during peak times or underperforming due to a lack of staff.
Key Stats from Bonnie&Car's Case Study:
- 0% missed calls after CallShift.ai implementation.
- 95% of inbound load managed by CallShift.ai during peak times.
- 50% increase in business hours due to AI agent availability.
- 50% of calls qualified automatically, reducing the need for manual intervention.
- +15% increase in revenue post-implementation.
Conclusion: Maximize Efficiency and Revenue with CallShift.ai
The case study with Bonnie&Car demonstrates the significant benefits of adopting CallShift.ai’s voice AI solutions. By reducing missed calls, extending business hours, and automating caller qualification, businesses like Bonnie&Car can not only save on staffing costs but also see tangible improvements in revenue and customer satisfaction.
If you're facing similar challenges with missed calls and overwhelmed staff, it's time to consider the smarter alternative: CallShift.ai. Transform your call management process today and ensure every call is answered, without the need for extra staff.
Try CallShift.ai now and experience the efficiency and revenue boost firsthand. Let AI handle the calls, so your team can focus on what matters most—growing your business.
