Calendar Scheduling
48% of customers still prefer scheduling appointments by phone. CallShift’s AI turns those calls into booked meetings — with smart scheduling logic, real-time calendar integration, and live performance monitoring. Track booking rates per caller, optimize AI agent performance, and iterate faster — all on autopilot.
Calendar Scheduling by CallShift offers a seamless and intuitive way to manage appointments and meetings. Leveraging AI, it can automatically sync with your existing calendar systems such as Google Calendar or through custom APIs. The AI agent can guide customers through the process of booking, rescheduling, or canceling appointments with ease.
Calendar Scheduling by CallShift offers a seamless and intelligent way to manage appointments and meetings directly over the phone. Powered by Voice AI, our platform syncs in real-time with your calendar systems like Google Calendar and Outlook, or via custom APIs — enabling fully automated booking, rescheduling, and cancellation.
Unlike traditional booking tools, CallShift is designed for the 48% of customers who still prefer scheduling by phone. By combining a natural voice experience with real-time scheduling logic, we bridge the gap between caller intent and confirmed meetings — without human involvement.
Our system mirrors the flexibility of tools like Calendly or Cal.com, allowing you to define event types, time windows, durations, and routing rules per topic. For teams, we support round-robin scheduling, checking availability across calendars to assign the next slot to the right person — ideal for SDRs, support teams, or after-hours coverage.
Through dynamic prompt injection, the AI can surface the next available time slot mid-conversation, increasing booking efficiency and reducing tool-switching. And with dedicated monitoring, you can track booking rates per caller, measure performance across agent versions, and iterate quickly based on real impact.
Key Benefits of Our Solution:
- Capture a Larger Audience: Engage the 2 of customers who prefer booking by phone.
- Reduce No-Shows: Automated confirmations and reminders reduce missed appointments.
- After-Hours Booking: Ensure coverage when your team is offline with AI handling.
- Enhanced Experience: Deliver a faster, more natural booking flow without hold times.
- Operational Efficiency: Offload repetitive scheduling tasks from your human agents.
- Performance Monitoring: Track conversion metrics per agent version to drive continuous improvement.
Key Features:
- AI-Powered Scheduling Logic: Configure booking rules by topic, duration, calendar, and availability.
- Team-Based Round-Robin: Distribute meetings across teams intelligently.
- Real-Time Integrations: Native support for Google and Outlook calendars.
- Live Prompt Injection: Inject time slots and context into the call on the fly.
- Booking Analytics: Monitor performance with per-caller booking metrics and agent version tracking.
By integrating CallShift’s scheduling capabilities, your team can automate phone-based appointment setting at scale — without sacrificing personalization or performance.
Related: Bonnie&Car Case study