Calendar Scheduling
48% of customers prefer scheduling appointments via phone. Our technology provides an unparalleled customer experience for scheduling calendar events. Simply connect your calendar source (Google Calendar, API, etc.), add brief guidance, and allow customers to organize or reschedule meetings effortlessly on autopilot.
Calendar Scheduling by CallShift offers a seamless and intuitive way to manage appointments and meetings. Leveraging AI, it can automatically sync with your existing calendar systems such as Google Calendar or through custom APIs. The AI agent can guide customers through the process of booking, rescheduling, or canceling appointments with ease.
While online booking platforms have become increasingly popular, research shows that a significant portion of customers still prefer booking appointments by phone. In fact, about 48% of patients prefer scheduling appointments via phone, indicating a substantial segment that could benefit from improved call handling solutions (WebinarCare) (The Tech Report).
Key Benefits of Our Solution:
- Capture a Larger Audience: Cater to the 33% of individuals who prefer making appointments over the phone (Increditools).
- Reduce No-Shows: Our automated reminders and follow-ups via phone can significantly decrease no-show rates, improving your overall efficiency and revenue.
- After-Hours Booking: With 40% of bookings occurring outside regular business hours, our solution ensures you never miss an appointment request (WebinarCare).
- Enhanced Customer Satisfaction: By providing a seamless booking experience over the phone, you can improve customer satisfaction and loyalty.
- Operational Efficiency: Reduces the workload on human agents, allowing them to focus on more complex tasks.
- Cost Savings: Automates routine scheduling tasks, leading to lower operational costs.
We believe that integrating Callshift.ai with your existing system will not only streamline your booking process but also capture a broader audience who may be reluctant to use online platforms.
Key Features:
- Automated Scheduling: Connects to your calendar and manages bookings automatically.
- Rescheduling and Cancellation: Allows customers to make changes to their appointments without human intervention.
- Integration with Existing Systems: Compatible with popular calendar platforms and custom API integrations.
- Fallback for Call Center Downtime: Acts as an alternative for managing callback queues adapted to customer availabilities during system outages.
By incorporating Calendar Scheduling into your call center operations, you can ensure a consistent and reliable scheduling experience for your customers while freeing up your staff to handle more critical tasks.
Related: Bonnie&Car Case study