Answer Every Call without Extra Staff
Harness the Power of Voice Conversational AI Platform for your Customers
Integrates with your tools
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Unique platform to unleash your Call Center
Scale
Unlock 24/7, immediate response, multilanguage through our AI Agents. Build flows in minutes. A report by ContactBabel reveals that 62% of contact centers struggle with scalability.
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Reduce Operational Costs
Traditional call centers incur significant costs in terms of staffing, training, and infrastructure. According to Deloitte, labor costs account for 60-70% of total call center operating costs.
Increase Quality Consistency
Human agents, despite their best efforts, can deliver inconsistent service due to fatigue, stress, or lack of training. A study by Zendesk found that 50% of customers experience inconsistent service from call centers.
Get Better Results While Shifting To AI Agents
AI Voice Agents
Handle a wide range of queries with our human-like AI voice agents, providing a seamless and responsive customer experience.
Next Gen IVR Software
Intelligently route calls to the appropriate departments based on query type and availability, reducing wait times and improving satisfaction.
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Call Builder Interface
Easily create, update, and manage AI agents with our intuitive call builder interface, empowering you with full control over your AI solutions.
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Multilingual Support
Support a global audience with AI agents capable of handling queries in multiple languages, ensuring customers receive assistance in their preferred language. Including English 🇺🇸, French 🇫🇷, German 🇩🇪, Spanish 🇪🇸, Dutch 🇳🇱, Italian 🇮🇹...
Real-Time Quality Monitoring
Maintain a high standard of service quality with real-time monitoring tools that quickly identify and resolve any issues.
Build your AI Agent in just a few clicks with our built-in templates.
You're in good company
Jean-Charles Roy
CEO
Marc Monkam-Daverat
Innovation Lead
Florian Perthuisot
Sales Executive
Marc Monkam-Daverat
Innovation Lead
Kevin Belford
Customer Success Lead
Jean-Charles Roy
CEO
What Can CallShift AI Can Do For You
Discover how CallShift.ai can transform your call center operations. Our advanced AI solutions enhance customer satisfaction, reduce operational costs, and provide seamless support across multiple languages. With an intuitive call builder interface and real-time quality monitoring, managing your AI agents has never been easier.
Checkout our latest post
All about how to improve your call centers, one topic at a time.
FAQs
Here, you'll find answers to some of the most common questions about our services and how we can help transform your call center operations.
If you are using a template onboarding is immediate. Otherwise you might want to discuss your setup with our CSM Team. Custom onboarding typically takes approximately one month. During this period, you will have a dedicated customer support manager to guide you through the process. For instance we setup weekly performance reviews and monitor actively the agent performances around key indicators like Average Handle Time (AHT), Bookings par Caller, satisfaction (NPS)...
Yes, we can meet in person at any time to discuss your specific needs and how CallShift.ai can help transform your call center operations. Contact our sales team to schedule a meeting.
Our infrastructure state of the art security with SOC-2 Type II best practices, SSO-Only policy, along with HIPAA capacity and GDPR regulations.
Yes, you can test our app & builder for free. Go to https://app.callshift.ai/
We control quality at the knowledge brick level and we can also pre-train our AI with your call recordings with you. This approach ensures that our AI agents perform at the highest standards and meet your specific requirements from the very beginning.
We can set up any LLM (Large Language Model) but we favor those with the best ratio of ELO score * relevance of use case capacity / (latency of replies * cost). This ensures optimal performance and cost-efficiency tailored to your specific needs.