Approximately 34% of online bookings are made outside of office hours. This indicates a significant demand from customers for 24/7 booking options, highlighting the importance of having booking systems that also operate via phone outside traditional hours.
48% of customers prefer scheduling appointments via phone. Our technology provides an unparalleled customer experience for scheduling calendar events. Simply connect your calendar source (Google Calendar, API, etc.), add brief guidance, and allow customers to organize or reschedule meetings effortlessly on autopilot.
CallShift.ai’s AI-driven solutions optimize call routing and efficiently manage routine queries, reducing wait times and operational costs. This combination improves first call resolution rates by up to 20% (McKinsey) and reduces handling time for routine queries by up to 60% (Deloitte).
AI pre-qualifies calls using questionnaires, ensuring human agents handle only relevant and high-priority calls. This enhances agent productivity and customer satisfaction with quicker resolutions.
Handle a wide range of queries with our human-like AI voice agents, providing a seamless and responsive customer experience.
Intelligently route calls to the appropriate departments based on query type and availability, reducing wait times and improving satisfaction.
Easily create, update, and manage AI agents with our intuitive call builder interface, empowering you with full control over your AI solutions.
Support a global audience with AI agents capable of handling queries in multiple languages, ensuring customers receive assistance in their preferred language. Including English 🇺🇸, French 🇫🇷, German 🇩🇪, Spanish 🇪🇸, Dutch 🇳🇱, Italian 🇮🇹...
Maintain a high standard of service quality with real-time monitoring tools that quickly identify and resolve any issues.
Hands-on CTO. Father of 2.
Experience the future of call center management with CallShift.ai. Enhance your operations with our advanced AI solutions and transform customer interactions like never before.